I am not a great shopper. I know what I want and I tend to go to the store where I know it will be. I usually do the research in advance. Time is important to me and spending time "window shopping" is not something that I do well.
I have been trying to buy a new laptop computer. My old one died recently. Luckily I was able to retrieve all my documents which are now sitting on a hard drive awaiting their new home. I know what I want. I did the research and thanks to a gift, I had some gift cards to aid in my purchase.
And so I went on line to Dell computers to make my instant purchase. I knew what I wanted. I had the funds ready. How hard could this be? Well what transpired was an exercise in corporate futility. Such a debacle.
It is amazing how such a technologically advanced industry could maintain such archaic and antiquated business practices that would prevent someone with resources to make a purchase. Such was (and still is) my experience with this purchase. No less than 6 hours on the phone over a 6 day period of time and I still do not have a computer ordered.
What has happened in our society that has relegated customer service to a new all time low? In pursuit of profit margins and globalization, we have made it, in our technologically advanced world, more difficult to function than every before.
Now it is a bit ironic that I write this on a blog in cyberspace, but I feel that I am not alone in this conundrum. If you have had such an experience, where customer service has gone out the window, please share it with me and others.
Hopefully, one day I will have a new laptop on which to respond.
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